Frances Farmes

Frances holds the position within the company as The Assessment and Quality Assurance Team Leader. Frances's main responsibility is to lead the team of assessors to organise reviews, QA’s and to ensure we provide good customer service and quality of care. Frances joined TLC 2003 as a coordinator and has since qualified as a chartered institute of environmental health professional trainer. Frances has since worked to achieve NVQ 3 and most recently Frances has completed a bespoke leadership and management course for PVI run by the KCCA.
Frances is responsible for delivering the Health and Safety Training for TLC and has recently designed and delivers a Dignity Awareness course.

Past career history has seen Frances qualify from college with a BEC diploma in business studies. This lead to a variety of jobs which included accounts, sales, customer service and retail management. Frances also became a qualified licensee through the chartered institute of inn keepers which enabled her to run her own business.

Throughout her working career Frances has had experience with the KCC, working in community care for the elderly and has also experienced working within a residential care environment. In 2003 she had the opportunity to work back in the care sector again as this had always been close to her heart.

Away from work Frances enjoys a variety of hobbies, which include socialising, cooking/baking, art and taking care of her family and numerous pets.