To Brigitte Grutzmacher
RE: Your care for D L Bosley in Friars Close.
Thank you for your letter earlier in September and apologies for not having responded sooner. I rang your office to confirm that I am more than happy with the increased charges that you propose, and because of the subsequent conversation with one of your colleagues on the phone (who lives very close to my Mother) I am taking this opportunity to write.
From everything I hear, see and understand I think that TLC are doing an extraordinarily good job. The ethos of the Company is evidenced in spades and although it is unlikely to be expressed by my Mother, we are both deeply grateful for the excellent work that your team are doing. And from a woman who has always been fiercely independent, to hear her on one recent occasion say, despite the fact that she has no real recognition about how the caring arrangements work, that she ‘really could not manage without Sharon’ is praise indeed.
Please accept my personal gratitude for the difference that you are making to the quality of my Mother’s life, despite her valiant attempts to undermine it!
Before too long I fear that we may have to add an extra visit during the week as her condition deteriorates, and I would welcome any guidance from your team as the need arises, since they are closer to the situation than I am 170 miles away.