COVID Risk Assessment

Coronavius Statement

Important information in relation to the Coronavirus (Covid 19) and the Services that Tender Loving Carers provide.

Daily we are reviewing the latest government guidance in relation to social care and ensuring our practises are up to date.  We are in contact with our Commissioners, NHS, CQC, South East Infection Control Leads and the Registered Managers Support Group and ensuring we stay up to date with the latest guidance and advice. We are updating our contingency plans as information is updated to ensure that we are being responsible and responsive to the people we support as well as our staff teams.

As always Tender Loving Carers will endeavour to maintain their services to Users of Services during this crisis period. However, we could encounter increased demand or decrease of staffing levels, this could affect ‘our normal service’ to our Users of Services. We are risk assessing regularly to manage the potential need to prioritise our clinically vulnerable and clinically extremely vulnerable and those with no other family or community support.


We will also endeavour to communicate with you regularly for a general catch up on Coronavirus information, Risk Assessing, Newsletters (informing on change in guidance for PPE, visitor guidance etc) or through questionnaire. We ask for your understanding and support with this increased communication and changes applied during this difficult time. If you have any concerns about your service, please contact myself ‘Brigitte Grutzmacher’ or the TLC team on 01227 772515 or email on:  contact@tenderlovingcarers.com

For your information the symptoms of coronavirus are:

• A high temperature – you feel hot to touch on your chest or back
• A new , continuous cough – this means you’ve started coughing repeatedly
• Stay at home if you have either.

• Do not go to a GP surgery, pharmacy, or hospital.
• You do not need to contact 111 to tell them you are staying at home.
• Testing for coronavirus is not needed if you are staying at home.
• If you have symptoms stay at home for 10 days.
• If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.
• If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

  • Inform your Care Worker or the Office Team if you experience any of the above.Use the 111 online coronavirus service if:
    You feel you cannot cope with your symptoms at home
    • Your condition gets worse
    • Your symptoms do not get better after 7 days.

How to avoid catching or spreading coronavirus

• Avoid unnecessary visitors
• Ask visitors to wash hands as soon as they enter
• Avoid all physical contact with visitors and maintain a distance of at least 3 feet (2 meters)
• Cover coughs and sneezes with a tissue and throw it in the bin immediately after it has been used “Catch it, Bin it, Kill it”
• Avoid touching the eyes, mouth, and nose especially with unwashed hands
• Regularly wash your hands with soap and warm water for at least 20 second

Only call 111 if you cannot get help online https://www.nhs.uk/conditions/coronavirus-covid-19/


Thank you for your understanding and cooperation.

Brigitte Grutzmacher
Managing Director

Tender Loving Carers Domiciliary Ltd

Covid 19

TLC has a Covid-19 policy which all staff have received and must adhere to.

All our staff are tested weekly for Coronavirus, which we log, and have been offered the vaccine.

Carers receive full PPE, Gloves, Masks, Aprons, Face Shields and Hand Sanitize, all is replenished weekly or as requested.

All staff have completed Covid infection control, this ensures all clients remain as safe as possible.

All clients and staff are individually risk assessed in the event they present with any symptoms.

If a client tests positive, all care is completed by just a few staff, they receive time to return home, shower and change uniform before further client visits.

Carers who test positive must isolate.


Tender Loving Carers
We offer a flexible, quality care and support service to suit your individual needs. Our Aim is to promote independence, choice and dignity within your own home .

We are committed to working with you, your relatives or representatives when making plans for your care or ongoing decisions.

Whether it’s just for a chat, help with your personal needs, domestic tasks or if you require the services of a P.A. (Personal Assistant) Tender Loving Carers are the only company that you will need.

Who are TLC ?

Tender Loving Carers was founded in 1994 by Kim Grutzmacher. Her mission was to provide care for the community to the highest standards and to provide the level of care she would want for her mother or father, whilst maintaining the user of service’s independence, choice and dignity.

Keeping people in their own homes is paramount to the running of the business.

Over the years the family run business has expanded into a team of professionally managed staff who provide an homecare service ensuring peace of mind to the user’s of service and their families.

The day to day running of the company and the strategic intent is the responsibility of Kim’s eldest daughter Brigitte Grutzmacher, who is the registered Managing Director.

Tender Loving Carers Values

1 – To care as we would expect others to care for us.

2 – To promote respect, fulfilment, rights, dignity, independence, security, civil rights and choice to our clients.

3 – To be professional.

4 – To commit to teamwork.

5 – To promote effective communication.

6 – To empower others

Where are we now ?

We are a privately family owned care company in East Kent. We assist over 200 user’s of service and employ over 60 staff.
We have a close working relationship with Social Services, Community Nurses and GP’s as well as providing continuing support to families of our user’s of service.

The company are members of the KiCA (Kent Integrated Care Alliance) and registered with the Care Quality Commission.


A letter from a satisfied customer

To Brigitte Grutzmacher

Managing Director

RE: Your care for D L Bosley in Friars Close.

Thank you for your letter earlier in September and apologies for not having responded sooner. I rang your office to confirm that I am more than happy with the increased charges that you propose, and because of the subsequent conversation with one of your colleagues on the phone (who lives very close to my Mother) I am taking this opportunity to write.

From everything I hear, see and understand I think that TLC are doing an extraordinarily good job. The ethos of the Company is evidenced in spades and although it is unlikely to be expressed by my Mother, we are both deeply grateful for the excellent work that your team are doing. And from a woman who has always been fiercely independent, to hear her on one recent occasion say, despite the fact that she has no real recognition about how the caring arrangements work, that she ‘really could not manage without Sharon’ is praise indeed.

Please accept my personal gratitude for the difference that you are making to the quality of my Mother’s life, despite her valiant attempts to undermine it!

Before too long I fear that we may have to add an extra visit during the week as her condition deteriorates, and I would welcome any guidance from your team as the need arises, since they are closer to the situation than I am 170 miles away.

Kind regards

Yours sincerely,