Quality

 

Quality

We at Tender Loving Carers are dedicated to providing a high quality service to our local community.

We monitor our quality continuously to review were we are and we can do to improve.
We use in house systems to manage the quality of our business (as listed below).

Complaints and Compliments procedure

Complaints Procedure

An audit process

Quality assurance team who regularly contact or visit users of service to ensure we are providing them the service that they require and are meeting all their needs. Please feel free to look at our latest QA Report for further details on Quality Assurance.

Quality Assurance Report

Questionnaires
Sent to users of service, families, advocates and professionals we work in partnership with.

Apart from our in house monitoring systems we are also regulated by the Care Quality Commission who inspects care services. If you would like to see a copy of our most recent CQC report please follow the link.

Quality Care Commission

Testimonials

I would just like to express my sincere gratitude and heartfelt thanks to everyone who cared for my Dad over the last few years of his life. I know that you all had a positive impact upon him and made his days more enjoyable and comfortable.

TLC do wonderful work and you should all be proud of the care you provide. I would not hesitate to recommend your services to anyone.

————————————————–

I just want to thank you all, for the patience, kindness and respect you showed to my father whilst helping to care for him.

It ‘s not a glamorous job that you do, but, it is a very important job that makes an immense difference to people’s lives – both to the client and to their family.

It was great for me not to have to do all the “personal care” for John and to feel confident that the T.L.C carers would do it well and thoroughly.

A special thank you to Jay and Yvonne who were around for John’s last couple of days with us. They were very supportive of me and showed great care and sensitivity to John.

Best wishes and blessings to you all.

C.

————————————————–

Thank to all of the staff at T.L.C.

The care that you gave to mum was 2nd to none and we can’t thanks you enough.

A special mention to Jane and Doro who not only looked after mum, but, also were so caring to me.

We are all going to miss her so much, but, she got her peaceful ending, in her own bed, in no pain and with me holding her hand.

Kind regards

S., J. and all the family.

————————————————–

It is almost impossible to anticipate or properly plan for the effect of age on your parents, but as my Mother, a fiercely independent woman, passed 90 she became increasingly confused and detached. Having reached the point that she was insufficiently able to look after herself, we were so lucky to happen on Tender Loving Carers in Whitstable. We quickly discovered the value of the outstanding care and support TLC provide, eventually extending over the last 5 years of her life.

The support provided by TLC made an immense contribution to sustaining the quality of my Mother’s life through her final years, their staff providing the instruction that Mum needed in order not to deteriorate faster, the cajoling she needed to help herself and when she could genuinely do little to care for herself, administering sensitively to her needs and her incapacity. 

Living 180 miles away we were immensely appreciative of the fact that TLC are also really good communicators, always quick to get in touch when needed, not only with the family but also all of the external agencies that people of that age inevitably rely on, from the emergency services to pharmacies and the many other service providers that necessarily support the elderly.

The flexibility offered by TLC, and the recognition that every dementia case has its own, distinct requirements meant that through the many ups and downs of her final years, there was someone local that we could trust and rely on.

We have often said how pleased we were to have found TLC in the first place. And really importantly, my Mother benefited from all but the last few weeks of her life in her own home.  Tender Loving Carers cannot be recommended highly enough and will always have our immense thanks and gratitude.

Allan Bosley